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good
hospitality
a host is responsible for ensuring that guests enjoy themselves from the moment they arrive until the moment they head home. good hospitality starts with the initial con- tact, i.e. on the internet. delegates must be made to feel that there is plenty to look forward to, both socially and professionally. hospitality does not end until long after delegates arrive home and they receive an update and final greeting. a good host is always on hand and has plenty of time to maintain contact with the delegates. it is important to delegate every task and to make
certain that you manage communication and distribute roles effec- tively. ? determine channels of communicati- on: make telephone lists and call chains. ? prepare detailed check lists: make sure you have a good project schedule close at hand and that you adhere to your detailed check lists. ? responsibilities and distributing roles: make sure that role distribution, responsibilities and decision-making authority are all clear when you plan channels of communication. it is important that everyone knows who is answerable to whom. municipal hospitality several towns in southern denmark have joined forces to establish a task force. when international conferences and congresses are held in the region, the task force organises a range of services, including a welcome speech by the mayor, reception, visibility, free map of the town and other material. contact inspiring denmark for more information. 30
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